We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Preorders may be cancelled and refunded until allocations and wave breakdown are communicated to customers via email newsletter or via social media. ThePokeNest has the sole right and judgement to deny a preorder cancellation or to cancel a preorder and refund based on reasons including, but not limited to: circumventing preorder policy, abusing order limits, fraudulent orders, voiding terms & conditions, chargebacks, etc.
Orders may be cancelled without penalty within the time of processing. Once an order has been processed and is packed for shipment, please note that any order cancellation after order processing incur a 15% restocking fee derived from the total order amount. The order amount, minus the 15% restocking fee will be issued as a refund, plus any additional shipping charges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In the event that a customer creates a chargeback with ThePokeNest, we will immediately reach out to the customer notifying them of an immediate ban and blacklist from our business. We do not take chargebacks lightly, and it is a breach of our customer user agreement with our business. If a customer threatens to chargeback, any funds held by ThePokeNest will be used as collateral for the chargeback and we will under no circumstances refund prior to the bank's decision.