Återbetalningspolicy

Refund Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thepokenestsales@gmail.com. If your return is accepted upfront, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We may provide a prepaid return label on a case-by-case basis for a return that requires additional inspection. We do not guarantee provided payment for return shipment for returns.

You can always contact us for any return question at thepokenestsales@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Chargebacks:

In the event that a customer creates a chargeback with ThePokeNest, we will immediately reach out to the customer notifying them of an immediate ban and blacklist from our business. We do not take chargebacks lightly, and it is a breach of our customer user agreement with our business. If a customer threatens in writing to chargeback, any funds held by ThePokeNest will be used as collateral for the chargeback and we will under no circumstances refund prior to the bank's decision. 

Fraudulent Orders:

If an order is deemed to be fraudulent by Shopify's fraud detection, ThePokeNest will reach out via the information provided/gathered to the actor that made the purchase. ThePokeNest will communicate the detection of fraud, and notify the actor that the order will be cancelled and the funds will be held in reserve in accordance with our Chargeback Policy. ThePokeNest will not refund fraudulent orders until the bank resolves the matter in good faith as a middleman/arbiter.